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Exchanges, Returns and Refunds

Exchanges and Returns

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item or provide you a refund. (Shipping charges on returns are not refundable.). Exchanges and refunds only are allowed within 14 days from the delivery date. Shipping fees are at customer’s expense. Please note that for every shipping to all non-European countries, customs duties and local taxes are carried by the recipient.
*Please note that the company cannot be held responsible for any problems or delay if the exchange/refund process information is incomplete.

How to return the items?

Items must not have been worn, washed, altered and must have all originals tags attached and the original packaging. All returns will be inspected by our technical team upon arrival and must comply with required criteria. Blowhammer Srl reserves the right to establish a charge equal to 10 % of the value of goods returned or refuse the request for exchange/refund if the item does not comply with requirements of our returns policy.

Exchanges

How to Return Items Purchased on Blowhammer

Pack the items securely, if it is possible, in the original packaging and includes the Return Form that you can download here. You must fulfill this document in all of its sections. We kindly ask you to print the form and insert it into the parcel. If you do not fill out the form properly or you forget to add the form, Blowhammer may not proceed with the exchange process. The parcel has to be shipped at the following address:

Blowhammer srl
Via Boscofangone snc,
Zona Asi, gruppo Calvi
80035, Nola (NA)
Italy
T: +39 0818269064

  • We suggest you to check the status of the shipping and to insure your package, at your expense, as we are not responsible for shipping costs or for any items that fail to reach us.
  • We kindly ask you to specify the courier you'll use and to provide us the tracking number.
  • Shipping costs as well as customs duties (Non-EU nationals) shall be covered by the customer.

When will I get my exchange?

The change of size will be processed as soon as the parcel will be delivered to our warehouse and you’ll receive the items you required in 5-6 business days. The new shipping costs of your exchange order will be free of charge. You’ll receive an email with the tracking code in order to follow the status of the new shipping.


Non-European countries Exchange Policy

If you ordered from a non-European country, please note that all customs duty, as well as shipping fee, shall be covered by the customer.

Refunds

How to proceed?

Pack the items securely, if it is possible, in the original packaging and includes the Refund Form that you can download here. You must fulfill this document in all of its sections. We kindly ask you to print the form and insert it into the parcel. If you do not fill out the form properly or you forget to add the form, Blowhammer may not proceed with the refund process. The parcel has to be shipped at the following address:

Blowhammer srl
Via Boscofangone snc,
Zona Asi, gruppo Calvi
80035, Nola (na)
Italy


When will I get my refund?

As soon as the parcel will be delivered to our warehouse, we will provide to process the refund required. Refund will be credited to your PayPal account or to your Bank Account provided in the Refund Request Form. The refund period may vary according to the payment method provided for the refund.

PayPal: within 3 - 14 working days
Bank transfer: within 30 working days
BHpoints or coupon code: within 1 or 2 working days.

Please note that working days are to be counted from the date that your return will be delivered to our warehouse.


Returning defective items

Defective items will only be accepted if the goods we have delivered to you were damaged on arrival. Please contact us at info@blowhammer.com with images of the defect or damage as soon as possible or call us at +39 0818269064 Mon-Fri from 09:00 am to 05:00pm. All items returned as defective will be inspected and any items deemed subject to fair wear and tear will not be accepted as defective.

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