FAQ

General

  • If I am under 18 years old, can I buy on the Blowhammer’s web site?

  • It is not legally possible to buy on the website if you are under 18 years old.

  • I'm having trouble making the order on the portal. What can I do?

  • Click here to contact Customer Service and tell us your problem.

Order

  • How can I place orders?

  • To make an order it takes just few minutes, and only two steps: 

    1- Choose your favorite items and add them to your cart.
    2- Select the payment method you prefer and proceed to complete the order.

  • How do I know if you received my order?

  • You will receive an automated confirmation email as soon as you’ll place your order.

  • I have not received a confirmation of my order. What can I do?

  • Check the spam folder in your email. If you cannot not find it click here to contact our Customer Service.

  • Can I cancel or change my order once was placed?

  • Once the payment been made, the system will automatically load the order, then you cannot edit it directly. Contact us if you may need any help.

Coupon Code

  • What are coupon codes?

  • Coupons are codes that allow you to get a discount. They cannot be combined with other promotions.

  • When can I use coupon codes?

  • You can apply only a coupon code on every single order. Coupon codes are not valid on products in sale. Coupon codes cannot be combined.

  • How can I use coupon codes?

  • Write the coupon code you get in the designated area during the check-out . The discount will appear in the order report.

Security and Payments

  • Is it safe buying on Blowhammer’s website?

  • The Blowhammer’ website ensures high security of your data. All transactions are processed by the last generation systems, to guarantee purchases in complete safety.

  • What methods of payment do you accept?

  • You can pay using Visa, MasterCard, American Express, Paypal, or a bank transfer.

  • Is VAT excluded or included in the price?

  • All items on the site include VAT.

  • How is the fee charged on my credit card?

  • Once the order is confirmed, payment will automatically be charged to the card used.

  • Payment was denied. Why?

  • Below, the most common reason for payment failure:

    • Credit card expired.
    • Error in data entry.
    • Overcoming daily spending limit.

Shipping and Delivery

  • How much does shipping cost?

  • Shipping is free for orders over 150€.

  • How much does delivery take?

  • You’ll get your parcel within 3-5 working days. Every order placed after 12:00 pm will be processed the next day.

  • I have not received my order yet. What should I do?

  • Please send us an email to info@blowhammer.com and we’ll reply as soon as possible.

Returns and Exchange

  • Can I return my order to get an exchange/refund?

  • Yes you can. You have 14 days after receiving your order to exchange it for any size or any other item, or request a refund. Click here for more information.

  • I bought a Pack. Can I ask for an exchange/refund?

  • By purchasing a Pack it is possible to request a sizes exchange of one or more items or a refund of the total amount that had been charged. It is not possible to exchange the item with a different model, from the one that the customer purchased. Will not be accepted partial refund requests for a lower number of items from those contained in the pack purchased. Click here for more information.

Contact us

  • How can I contact Customer Service?

  • If you want to talk to a member of our staff, Contact Us.

  • When can I contact Customer Service?

  • Our Customer Service is at your disposal 24 hours a day, 7 days a week. To contact us, click here.

NEWSLETTER!