FAQ
General
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If I am under 18 years old, can I buy on the Blowhammer’s web site?
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It is not legally possible to buy on the website if you are under 18 years old.
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I'm having trouble making the order on the portal. What can I do?
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Click here to contact Customer Service and tell us your problem.
Order
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How can I place orders?
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To make an order it takes just few minutes, and only two steps:
1- Choose your favorite items and add them to your cart.
2- Select the payment method you prefer and proceed to complete the order. -
How do I know if you received my order?
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You will receive an automated confirmation email as soon as you’ll place your order.
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I have not received a confirmation of my order. What can I do?
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Check the spam folder in your email. If you cannot not find it click here to contact our Customer Service.
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Can I cancel or change my order once was placed?
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Once the payment been made, the system will automatically load the order, then you cannot edit it directly. Contact us if you may need any help.
Coupon Code
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What are coupon codes?
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Coupons are codes that allow you to get a discount. They cannot be combined with other promotions.
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When can I use coupon codes?
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You can apply only a coupon code on every single order. Coupon codes are not valid on products in sale. Coupon codes cannot be combined.
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How can I use coupon codes?
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Write the coupon code you get in the designated area during the check-out . The discount will appear in the order report.
Security and Payments
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Is it safe buying on Blowhammer’s website?
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The Blowhammer’ website ensures high security of your data. All transactions are processed by the last generation systems, to guarantee purchases in complete safety.
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What methods of payment do you accept?
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You can pay using Visa, MasterCard, American Express, Paypal, or a bank transfer.
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Is VAT excluded or included in the price?
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All items on the site include VAT.
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How is the fee charged on my credit card?
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Once the order is confirmed, payment will automatically be charged to the card used.
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Payment was denied. Why?
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Below, the most common reason for payment failure:
- Credit card expired.
- Error in data entry.
- Overcoming daily spending limit.
Shipping and Delivery
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How much does shipping cost?
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Shipping is free for orders over 150€.
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How much does delivery take?
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You’ll get your parcel within 3-5 working days. Every order placed after 12:00 pm will be processed the next day.
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I have not received my order yet. What should I do?
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Please send us an email to info@blowhammer.com and we’ll reply as soon as possible.
Returns and Exchange
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Can I return my order to get an exchange/refund?
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Yes you can. You have 14 days after receiving your order to exchange it for any size or any other item, or request a refund. Click here for more information.
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I bought a Pack. Can I ask for an exchange/refund?
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By purchasing a Pack it is possible to request a sizes exchange of one or more items or a refund of the total amount that had been charged. It is not possible to exchange the item with a different model, from the one that the customer purchased. Will not be accepted partial refund requests for a lower number of items from those contained in the pack purchased. Click here for more information.
Contact us
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How can I contact Customer Service?
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If you want to talk to a member of our staff, Contact Us.
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When can I contact Customer Service?
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Our Customer Service is at your disposal 24 hours a day, 7 days a week. To contact us, click here.